You have questions. We have answers!

How does the free trial work?

Simply register for KM Mentor Masterclass membership and take advantage of our 30-day free trial! Like it? Your credit card will be charged at the end of the trial period!

What age groups do you support?

Content is appropriate for anyone with an interest in Knowledge Management. If you loved the book Knowledge Management in Practice, you'll find the information on this site to be perfect companion material.

How often do you release new content?

Content is continuously updated, and you will be able to access new content every 2 weeks. We understand you are eager to learn, but we'd rather drip the content than open the firehose and overwhelm you.

Help! I don't remember my password.

You can reset your password. In the top menu, hover over Account, and select Login to KM Mentor. Under the name and password fields, click Forgot password. This will initiate the password reset process.

Can I cancel at any time?

We don't make you jump through hoops to deactivate your membership.

Cancel at any time - it's all under your control.

How do I cancel my subscription?

Go to your Account page, click on Subscriptions, click Cancel next to the subscription you want to cancel.


How do I change my payment method?

We made it simple for you! Go to your Account page, next to each subscription you'll see your current payment details. Click on update and enter your updated credit card details.